To take advantage of Buyer Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment, Terms and Conditions apply. an audio book instead of a print version, a desktop PC instead of a laptop computer, an empty box; The actual condition of the item differs significantly from condition as described, e.g. For item not as described protection depends on various factors, circumstances, and which party PayPal believes is honest.. Offers to buy or sell outside of eBay are a potential fraud risk for both buyers and sellers. A buyer of my most recent listing wants to pay for the item he won through PayPal, but not through eBay. Hello Minty, ok thank you. Purchases of real estate (including, without limitation, residential property). In case it is not possible to achieve a resolution the Buyer can file a PayPal Buyer Protection claim in the PayPal Resolution Center within 20 days after initiating the resolution process. If a case is closed in the buyer’s favor, you can appeal the decision by providing the appropriate documentation—including any new information or communication between you and the buyer—to the eBay Resolution Center within 30 days from the day the case is closed. 6.5 Statutory Rights and Rights under your Purchase Agreement The statutory and/or contractual rights of the Buyer and Seller are not affected by the PayPal Buyer Protection and are separate from PayPal Offers to buy or sell outside of eBay are a potential fraud risk for both buyers and sellers. BUYER PROTECTION OUTSIDE OF EBAY (FACEBOOK) SO I CONTACTED A PERSON THROUGH FACEBOOK WHO WILL SELL ME A PAIR OF DOOR HANDLES FOR MY CAR, IM I IN ANY WAY PROTECTED BY PAYPAL? In order to qualify for PayPal Buyer Protection in the addition to the conditions of Section 5. below the following requirements must be met. Contacting another eBay member to discuss moving a purchase off eBay exposes both the buyer and seller to the risk of fraud. Have you tried it? But what if, for example, the seller decides to take the funds out and close his account down and I did not receive the item. The start of the return period will be determined, if necessary, based on proof of shipment, which then needs to be handed in. PayPal only decides on the outcome of a PayPal Buyer Protection Claim. Follow these steps to get your refund. User #120235 205 posts. 2. You have not received a recovery for that purchase from another source. The decision about the Claim under PayPal Buyer Protection is final and any legal actions against PayPal with respect to this decision are excluded; your statutory rights remain without limitation apart from the provisions of this PayPal Buyer Protection policy. Hello! Payments made in respect of financial products and investments. No violation of PayPal Acceptable Use Policy. The Buyer has to bear any costs that may arise from such request. In case of abandonment of PayPal Buyer Protection, any open claims will still be processed until a final decision has been reached. When the Buyer files a Claim for PayPal Buyer Protection because of SNAD, the Buyer is required upon request by PayPal to return the item at his own expenses to the Seller or to another person or address as requested by PayPal during the Claim process, as well as to provide appropriate proof of shipment. You have to be sure that the seller’s item has the correct standing with PayPal in the Buy Safely box to get this buyer protection. Transactions conducted outside of eBay are not eligible for eBay protection programs and the eBay Money Back Guarantee. When we determine that a buyer has violated the abusive buyer policy, we will remove any Feedback and defects posted by that buyer, including opened cases in service metrics.For abusive buyers, we may also limit the ability to file return requests on the eBay … After selecting a resolution process (eBay Money Back Guarantee, PayPal Buyer Protection, or requesting a chargeback from their payment provider) a buyer is required to use that process for the duration of the case. Escalate to eBay if you don't reach a resolution within 3 business days. 1. Cancelling or denying a Claim under PayPal Buyer Protection does not affect a Chargeback claim towards the credit card issuer. If these conditions are met, PayPal shall reimburse the purchase price and the costs for shipping the good(s) to the Buyer. Hello, I have used eBay and Paypal many times and this will be the first time I will be purchasing something from a seller outside of eBay. The regulations of the respective credit card issuer apply. As soon as the Buyer files a Claim for PayPal Buyer Protection, PayPal will review the Claim and may ask both Buyer and the Seller to provide additional information to settle the case. Alle Rechte vorbehalten. And when customers can use the payment method they like and trust with ease, they tend to convert more.By replacing PayPal with a customised payment service, eBay will be able to provide a smooth checkout process customised for the local habits of buyers in all markets in which it operates. You should really have accepted the return, and refunded on receipt in order to get back your selling fees. The proof of shipment needs to contain at least the details required in the PayPal Seller Protection Policy for a proof of shipment of the Seller. The Buyer has purchased goods (services are excluded) on www.ebay.de and German websites, applications and other services into which eBay Services are integrated and has paid with one of the payment methods listed under clause 3.1. They say they "advise" to file ebay cases on ebay, but they cannot prevent a buyer from filing with paypal instead. PayPal reserves the right to limit access to the Buyer’s PayPal Account or to close that PayPal Account, if the right to file a Chargeback towards the credit card issuer is misused. Under paypal's Buyer Compliant Policy when you shop outside ebay you have some redress now. My guess is very few and in any case such buyers will be aware of the time limitations on Ebay and won't need any extra time. The initiation of a return request must be made within the return period mentioned in the return policy. 3.5. The Buyer can benefit from PayPal Buyer Protection in these cases: For a paid item, if shipment has been agreed, the item has not been shipped by the Seller, or the Seller has not complied with the Seller’s duties described in this clause 4.1. The maximum level of coverage varies from $200 to $2,000, depending on the seller. If you use PayPal, eBay Buyer Protection is free for nearly all purchases. The Buyer must send the good(s) to the address which the Seller provides in the return policy or which is mentioned in the eBay return process. This means that the payment has been completed either. For this purpose, the Buyer must log in into its eBay account and initiate a return on www.ebay.de (return request). PRICES INCLUDE WORLDWIDE SHIPPING! This must be done within 30 days from the Estimated Date of Delivery. The UK-based buyer paid via PayPal and I promptly sent out the parcel by courier, with compensation cover if it failed to arrive. Further, purchases on www.ebay.de and German websites, applications and other services into which eBay Services are integrated for which a payment method other than PayPal has been used may also be covered where and to the extent eBay Garantie applies. 3. eBay will review your case and get back to you within 48 hours. I sold four certified gold coins on eBay to a buyer in Canada for £4,300. It will be the primary channel for resolving transaction issues. PayPal Buyer Protection Policy - Our program to reimburse Users for losses for up to (i) $2,000.00 USD (Top Tier Coverage Amount) for eligible items purchased on eBay and (ii) up to $200.00 USD (Basic Tier Coverage Amount) for all other eligible items purchased on eBay and for eligible items purchased outside of eBay that PayPal processed through the ATM debit network. I cant use paypal resolution because they want a transaction number and I didnt use paypal to pay for the item...Completely stuffed. Purchases of goods and services prohibited by the PayPal Acceptable Use Policy. As a buyer who pays for eBay items through PayPal, you can be covered against fraud under the PayPal Buyer Protection plan. PayPal will protect the buyer fully for item not delivered. We’re looking out for you if something goes wrong, like getting two different coloured shoes. The Buyer may either file a Claim under PayPal Buyer Protection or issue a Chargeback towards the credit card issuer (two payouts are not possible). You can file a dispute in the PayPal Resolution Centre to request a refund for the cost of the item, including original postage costs. What happens is that I'm automatically switched to Ebay. The Buyer must reply in a timely manner to any questions asked by PayPal in regards to the PayPal Buyer Protection Claim. eBay had purchased PayPal back in 2002 and spun it off in 2015, but the two organisations had remained tightly linked, with PayPal continuing to process payments for eBay. eBay Money Back Guarantee. The country in question is Latvia, do they use Paypal? The statutory and/or contractual rights of the Buyer and Seller are not affected by the PayPal Buyer Protection and are separate from the PayPal Buyer Protection. PayPal will refuse a Claim under PayPal Buyer Protection in case the Buyer has already been granted a payout in relation to the same purchase in the scope of the eBay Buyer Protection program. PayPal denies Claims under PayPal Buyer Protection if a credit card Chargeback has already been issued. For eBay, within 30 days from the later date of the dates provided as the estimated delivery date for the purchase item on www.ebay.de (“Estimated Delivery Date”), the Buyer initiates a resolution process for the dispute and tries to solve this dispute with the help of tools and resources provided by eBay, which applies for all dispute inclusive of such as per clause 5.3. When a Claim under PayPal Buyer Protection is successful PayPal grants the Buyer the full purchase price including shipping costs. Note: This applies to the condition of the item, in which the Buyer has received it irrespective of the condition the item had originally been shipped and this list is not exhaustive: Below a non-exhaustive list of examples for items that do not qualify as SNAD: PayPal decides each case individually by requesting and reviewing documentation to determine whether or not an item is significantly not as described. When we determine that a buyer has violated the abusive buyer policy, we'll remove any negative or neutral Feedback and defects posted by that buyer, including opened cases in service metrics.For abusive buyers, we may also limit the ability to file return requests on the eBay site. Other payments that you make outside the above-mentioned payment flows cannot be allocated by us and are thus not covered by PayPal Buyer Protection. When you pay with PayPal on eBay.ie, you're protected by PayPal Buyer Protection on eligible purchases. © 1999–2021 PayPal. The policy is no doubt mostly aimed at buyers buying outside Ebay. The item significantly differs from its item description, e.g. The following provisions of the Buyer Protection Policy apply equally: Section 2., clauses 3.2., 3.5., 3.6., 4.3., 4.4., 4.5., 5.1., 5.3. and Section 7. According to the above terms the buyer should not get his money back. ... First published on Thu 1 Feb 2018 02.00 EST. Last Edited 06:34:06 PM. Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered or get their money back. Any buyer protection case can be filed through paypal, even if for an ebay item. The item does not violate the PayPal Acceptable Use Policy. Does paypal buyer protection exist outside of ebay.. ? PayPal does not act as a representative neither for the Buyer, the Seller nor the recipient of the payment. Association of PayPal payment with item purchased, The PayPal payment is associated with the item purchased. Alternatively, for purchases on www.ebay.de, the Claim may also be filed in the eBay resolution center. 7.2. Gambling, gaming, and/or any activity involving a chance to win a prize. Learn how to handle a payment dispute on an eBay transaction as a managed payments seller. Payments to state-run bodies (except for state-owned enterprises) or traders acting on mandates received from state-run bodies. Paypal Buyer Protection: Anything bought in person (not over the internet) Does this mean paid with PP but picked up in person? Please read the PayPal Buyer Protection Policy to understand how a Claim against you may arise. The Buyer must reply in a timely manner to any questions asked by PayPal in regards to the PayPal Buyer Protection Claim. The PayPal buyer protection comes into force when you have problems with eBay, but without eBay purchase will benefit you when you Pay with PayPal. et Cie, S.C.A. If the original payment has been funded by credit card, the amount will be charged back to that credit card. If a buyer files a PayPal Buyer Protection dispute, the buyer can't open an eBay Money Back Guarantee request for the same transaction. I'm assuming this is some way to scam, but is there any reason a buyer would need to pay off the eBay site? So long as my funds will be safe and end up with the seller or me, the buyer, should something happen. For any PayPal payment the Buyer may only file one single Claim on PayPal Buyer Protection, either because the Seller has not shipped the item or because the item is significantly not as described. PayPal will not request such return if there is the reasonable suspicion that the return of the item would result in a violation of existing law. It would be best if you had in mind that this Guarantee does not cover specific categories of products and those are: For the avoidance of doubt, in case PayPal is fully satisfied after successfully pursuing such assigned claims against the Seller, PayPal will not seek double relief for the same matter under the PayPal User Agreement. Protections for all sellers Abusive buying activity. Other payments that you make outside the above-mentioned payment flows cannot be allocated by us and are thus not covered by Buyer Protection. Below we show a number of examples for items significantly not as described or “SNAD”. The Buyer is obliged to mark the good as shipped within the return process of eBay, provided this option is available to the Buyer, or to confirm upon request that reshipment has taken place within the stated return period. Re: Buyer protection outside ebay As long as you use the goods option you have the same buyer protection on other sites as you do on ebay. The seller ships using 'click and send' which comes with a nice tracking number (no requirement for signature on delivery is selected). Protections for all sellers Abusive buying activity. PayPal te permite comprar sin compartir tu información financiera, además, te ofrece protección de forma gratuita en todas las compras realizadas en eBay. Terms and conditions of the credit card issuer apply. PayPal cubre el total del precio de compra y los gastos de envío y gestión en los siguientes casos: artículos no recibidos, artículos muy diferentes a la descripción del vendedor, transacciones no autorizadas desde tu cuenta PayPal The seller is based in Eastern Europe and I am in the UK. Ive got a question here. Where would that leave me. It goes as simple as it can be. Right of return pursuant to refund policy (“Widerrufsbelehrung”).
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